Refund and Returns Policy

Terms & Conditions

Welcome to Code of Memory. By placing an order with us, you agree to the terms below.

All Code of Memory products are custom-made or digitally created according to the customer’s request. Prices may vary depending on the design, size, colour, QR code, personal items, and any other special requirements.

Customers are responsible for providing the correct photos, videos, voice notes, names, dates, messages, and other details needed for their order. Code of Memory will not be responsible for mistakes caused by incorrect information supplied by the customer.

Resin products are made per order and may differ slightly in colour, layout, placement, or finish, as each item is handmade.

Digital products are supplied as digital files only, unless a physical product is requested at an additional cost.

Orders can be paid by EFT or PayFast once available. Courier delivery is done through Pudo, where available in South Africa. Delivery costs may depend on the delivery location.

Code of Memory requires permission from clients before using any customer items, photos, videos, or finished products for advertising or social media.

For any questions about your order, please contact us at codesofmemory@gmail.com.